Privacy Policy

1) Who we are (data controller)

The data controller is rackstatushq.com, LLC, EDRPOU registration code 38854852. Registered address: 12 Shevchenka St, Kyiv, 01001, Ukraine. Email: contact@rackstatushq.com. Phone: +380 931 529 2658.

2) What personal data we collect

• Contact details you provide in the booking/lead request (e.g., name, email address, phone number).
• Request details (e.g., your questions, preferred dates/tour interest, and communications you send).
• Technical data from site use (e.g., IP address, device/browser details, pages viewed, timestamps, and referring pages), used for security and service operations.

3) Why we process your data (purposes)

• To respond to your booking/lead request and arrange contact regarding tour interest.
• To confirm and manage the booking/offered service arrangements when applicable.
• To operate and protect the website (security, fraud prevention, troubleshooting).
• To comply with legal obligations in Ukraine.

4) Legal basis

We process personal data in accordance with Ukrainian law, including when consent is required. In particular, processing is conducted in compliance with Law of Ukraine «On Personal Data Protection» № 2297-VI. For distance/service booking arrangements and any electronic offer/order process, we also follow applicable consumer protection and electronic commerce requirements, including Law of Ukraine «On Consumer Rights Protection» № 3153-IX and Law of Ukraine «On Electronic Commerce» № 675-VIII.

5) Cookies and similar technologies

We may use cookies and similar technologies for site functionality, analytics, and security. Where required, we obtain consent before placing non-essential cookies. (This policy does not use any discontinued third-party consent UI.)

6) How we share personal data

We do not sell your personal data. We may share personal data only when necessary for the purposes above, including with:

• Service providers acting on our instructions (e.g., hosting, IT support) under appropriate confidentiality obligations.
• Law enforcement or regulators, when legally required.

7) Retention period

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, or as required by applicable Ukrainian law. Booking/lead request data may be retained to manage inquiries and demonstrate compliance.

8) Your rights

You may have the right to access, correct, and request deletion or restriction of your personal data, and to withdraw consent where processing is based on consent, according to Law of Ukraine «On Personal Data Protection» № 2297-VI. You also have the right to contact us to exercise your rights.

9) Information about services offered

Where we offer goods/services to consumers in Ukraine, we provide the required product/service information to help you make an informed decision. When applicable, we provide consumer-required information before concluding a distance/service booking contract, in line with Law of Ukraine «On Consumer Rights Protection» № 3153-IX, and with Ukrainian language requirements under Law of Ukraine «On Ensuring the Functioning of the Ukrainian Language as the State Language». For distance/off-premises sales rules, we follow Order of the Ministry of Economic Affairs of Ukraine dated 19.04.2007 № 103 «On Approval of the Rules for the Sale of Goods to Order and Off Trade Premises». Advertising claims are made in a truthful and non-misleading manner under Law of Ukraine «On Advertising» № 270/96-VR.